Support-worker opportunities at Enriched Care.

Reports to: Team Leader

What the role is about

The Health Care Support Worker helps people live as independently as possible through practical assistance, emotional encouragement and social support. The role is non-clinical and does not include personal care.

Key responsibilities

• Support planning and enablement: work with people on person-centred plans and review goals as needs change.
• Emotional and social engagement: provide reliable companionship and encourage meaningful social, recreational and community activities.
• Practical daily living: support shopping, appointments, budgeting, meal planning and access to services, education, training, employment and community resources.
• Information, advice and advocacy: help people understand their choices and rights and liaise with external services where appropriate.
• Communication and records: keep accurate, timely records and share relevant information with colleagues and professionals.
• Training and development: take part in relevant training, supervision and reflective development.
• Health, safety and risk awareness: follow procedures and report risks, concerns and incidents promptly.
• Collaborative working: work with nurses and other professionals and contribute to meetings, reviews and service improvement.

Essential requirements

• Respectful, non-judgemental interpersonal skills and the ability to build trust.
• Awareness of the challenges faced by people who need support and a genuine desire to help.
• Ability to work independently and as part of a team.
• Good organisation, time management and basic IT skills for reporting and documentation.
• Prior experience in a support-based role.
• Understanding of local community services and networks.
• A relevant qualification, such as Level 2 Health and Social Care, or willingness to work towards one.

Working conditions

• Evenings, weekends and flexible hours may be required based on individual needs.
• Travel within the local community may be required for appointments and community engagement.

This role description is a guide to the current support-worker role. Duties may vary according to the service and the needs of the people supported.